Official Website of the City of Pompano Beach

Federal Gov Shutdown: Resident Resources

Resources for Residents Impacted by the Federal Government Shutdown

The City of Pompano Beach is aware of the potential impacts that the partial Federal Government Shutdown could have on our residents. The City Commission has authorized the following Utility Billing Program:

While the partial federal government shutdown is in effect, the City of Pompano Beach will defer water, wastewater, reuse water, stormwater, and garbage fees to Federal employees who request it. In addition, water will not be disconnected during the shutdown for these residents. Individual customers will be provided a 60 day grace-period once the furlough ends in order to bring their deferred balance current.

To qualify, federal employees must live in the City of Pompano Beach Utility Service area and provide a pay stub (i.e. a $0.00 pay stub) or letter from their employer stating they are furloughed. For more information, please contact the City’s Utility Billing Department at 954-786-4637 to arrange for a deferral and subsequent payment plan.

In addition, the City has created the following summary of resources and related links to assist our impacted residents during this difficult time.

General Information

The U.S. Office of Personnel Management (OPM) has prepared human resources guidance for agencies and employees in the event of furloughs. Please visit the link below for guidance as well as links to other useful resources and answers to questions issued by this Agency, including a FACT sheet with pay and benefits information for impacted federal employees, unemployment insurance resources and sample letters for creditors and mortgage companies:

Agencies that may be able to Help

United Way

United Way’s 211 Crisis Line is open 24/7 and can help connect people with services ranging from utility assistance and eviction prevention to finding food pantries and other services. You can reach a specialist by dialing 211 or texting your zip code to 898-211. Alternate number (954) 537-0211.

Additional information on these topics can be found at the link below (check the link frequently for updates by United Way):

  • Financial Relief and support from select companies, including banks
  • Medicaid, Social Security, Disability and CHIP benefits information
  • SNAP, WIC, free and reduced-price lunch
  • Public Housing (section 108)
  • Unemployment Benefits information
  • Veteran benefits
  • Federal Tax refunds
  • Support for Union and Credit Union members

Government Shutdown Resources

Feeding South Florida (needs food donations and volunteers)

This entity can provide help with food needs, operating one of the largest food banks. Please contact them directly:

Feeding Palm Beach County
4925 Park Ridge Blvd.
Boynton Beach
(561) 331-5441

Feeding South Florida Main Warehouse
2501 SW 32nd Terrace
Pembroke Park
(954) 518-1818

Red Cross

American Red Cross South Florida Region
1250 Northpoint Parkway
West Palm Beach, FL, 33407
Phone: (561) 833-7711

With thousands of U.S. Coast Guard service members and families facing financial hardship as a result of the ongoing government shutdown, the United States Automobile Association (USAA), the Coast Guard Mutual Assistance (CGMA), Inc. and the American Red Cross are teaming up to help Coast Guard service members and families in need. Members of the Coast Guard who have not been receiving paychecks as the Coast Guard falls under the Department of Homeland Security, may contact the Red Cross at With the support of a $15 million donation from USAA, CGMA will disburse interest-free loans to Coast Guard personnel through the Red Cross Service to the Armed Forces’ Hero Care Center’s electronic fund distribution process. Coast Guard service members with dependents will be eligible for a $1,000 loan, while unmarried service members will be eligible for $750. Those needing assistance should visit to learn more.

Help with Insulin

Contact Lily Diabetes Solutions Center at 1-833-808-1234. Open Monday to Friday 9 am to 8 pm. For additional resources, please visit the links below:

Human Society of Broward County (pet food and cat litter assistance)

2070 Griffin Road in Fort Lauderdale
8:00 am-6:30 pm (Monday – Saturday) and 8:00 am-5:00 pm (Sunday).
A valid form of government identification must be presented at the time of service.
(954) 989.3977

Additional agencies which may be able to assist may be accessed at the link below (“Links and Referral Services”):

Financial Institutions:

Chase Bank

Chase encourages its customers to call to discuss certain hardship programs if they are employees of, or do business with, a U.S. federal agency and their income is affected by the shutdown. They should call the special care line at 1-888-356-0023.

Bank of America

Customers may contact Bank of America at 1-844-219-0690 to discuss or to schedule an appointment.

Wells Fargo

Customers should call the newly-established customer assistance line at 800-219-9739 to be connected with a team member who can assist based on their needs or visit any Wells Fargo branch for assistance.

Regions Bank

If you or someone in your family has been impacted by the partial shutdown of the U.S. federal government, Regions Bank wants to help. Regions customers can call 1-800-REGIONS (734-4667) or visit any Regions branch to learn more.

TD Bank

Visit link below for more information

PNC Bank

PNC is prepared to waive monthly service fees and take other appropriate actions for government employees who are experiencing financial difficulty due to the shutdown. PNC also makes available several forms of financing that may assist customers with meeting short-term financial needs. PNC customer service representatives are available at 1-888-762-2265 (7 a.m.–10 p.m. Monday – Friday; 8 a.m. – 5 p.m. Saturday & Sunday).

Suntrust Bank

For Consumer Lending and Credit Card Support: 844-395-5042; For Mortgage Support call Payment Solutions: 800-443-1032; For all other requests contact us at 800.SUNTRUST (800-786-8787).

Businesses Helping Impacted Federal Workers

  • Brightline is offering free rides for federal employees. See link below for details.

  • PayPal in partnership with Synchrony is offering an interest-free cash advance up to $500, the equivalent of one week’s take home pay, for any existing or new PayPal Credit customers who are federal employees and are struggling to make ends meet. Up to $25 million of interest-free cash advances are being provided to help federal government employees pay for food, gas, and other everyday necessities.

  • Seminole Casino Coconut Creek

    With the partial federal government shutdown ongoing, Seminole Casino Coconut Creek has announced it will offer affected federal workers an opportunity to “dine on us.” Government employees from the Treasury, Homeland Security, Interior, State, HUD, Transportation, Justice, Agriculture and Commerce departments who simply show their valid government ID can enjoy lunch at Fresh Harvest or dinner at Sorrisi now through January 31. From Monday to Friday between 11 a.m. and 4 p.m., a government employee and guest can have lunch at Fresh Harvest once a day and up to five times a week. The maximum value is $19 per person and $38 per couple. At Sorrisi, the property’s Italian restaurant, a government employee and guest may enjoy dinner once a week on either Sunday, Wednesday or Thursday (5 p.m. to 10 p.m.) or Friday and Saturday (5 p.m. to 11 p.m.). The maximum value is $40 per person and $80 per couple. Reservations are recommended. Please call (954) 585-5379.