| COMPLAINTS: WHO TO CONTACT | |||
|---|---|---|---|
| Complaint Type | Staff Name or Department | Phone | File a Complaint / Webpage |
| Animals: Dead animals in road | Animal Control | 954-786-4027 | Animal Control |
| Animals: Feral cats causing a nuisance | Animal Control | 954-786-4027 | Animal Control |
| Animals: Nuisance wildlife: raccoons, opossums, squirrels | Animal Control | 954-786-4027 | Animal Control |
| Animals: Stray dogs | Animal Control | 954-786-4027 | Animal Control |
| Animals: Swarming bees or bee hives | Animal Control | 954-786-4027 | Animal Control |
| Junked car or boat on private or public property | Code Compliance | 954-786-4361 | Report an Issue Form |
| Broken windows / house is dilapidated | Code Compliance | 954-786-4361 | Report an Issue Form |
| Traffic Lights: Signal outages, damages, or malfunctions | Broward County Traffic Engineering | Email only | signalout@broward.org |
| Traffic Lights: School Flasher outages or damages | Broward County Traffic Engineering | Email only | schoolflasherout@broward.org |
| Stop Signs knocked down or damaged | Broward County Traffic Engineering | Email only | stopsigndown@broward.org |
| Graffiti or posters on traffic equipment | Broward County Traffic Engineering | Email only | Traffic-graffiti@broward.org |
| Construction work without permit | Code Compliance | 954-786-4361 | Report an Issue Form |
| Graffiti – all other | Code Compliance | 954-786-4361 | Report an Issue Form |
| Illegal activity / selling drugs | BSO Nonemergency Number | 954‐764‐4357 (HELP) | Sheriff.org |
| Junk in neighbor's front yard | Code Compliance | 954.786.4361 | Report an Issue Form |
| Noise: Aircraft generated from City Airport | Air Park | 954-786-4135 | Airpark |
| Noise: Loud Noise | Please refer to the Noise Page | ||
| Obstructions (pyramids, large boulders, small posts) placed in right of way to discourage/prohibit parking in swale | Code Compliance | 954.786.4361 | Report an Issue Form |
| Street lights are out | Public Works | 954.786.4507 | Report an Issue Form |
| Residential Short Term Rentals | Business Tax Receipt/Linda Cebrian | 954.786.4654 | linda.cebrian@copbfl.com |
| Tall grass / weeds (aka my neighbor's yard is a mess) | Code Compliance | 954.786.4361 | Report an Issue Form |
| Too many people living in a house / overcrowded | Code Compliance | 954.786.4361 | Report an Issue Form |
| Trash Complaint: Bulk trash set out on wrong day and Costal Waste & Recycling did not pick up | Environmental Services | 954-786-4030 | Environmental Services |
| Trash Complaint: Debris in Canal or Waterways | Environmental Services | 954-786-4030 | Environmental Services |
| Trash Complaint: Neighbor leaves trash can at street for too long | Environmental Services | 954-786-4030 | Environmental Services |
| Trash Complaint: Waste Management missed picking up bulk trash or automated cart | Environmental Services | 954-786-4030 | Environmental Services |
| Trash Complaints: Bulk pile too big (current policy cannot be larger than 4 Cubic yards) and Waste Management refused to pick it up | Environmental Services | 954-786-4030 | Environmental Services |
Noise Complaints
Noise complaints continue to be the number one quality of life issue for residents.
What Noise is Permitted in Single-Family Neighborhoods?
In single-family neighborhoods between the hours of 7:00 a.m. and 10:00 p.m. the acceptable amount of noise can be described as the sound of a dishwasher in the next room. Between the hours of 10:00 p.m. and 7:00 a.m. the acceptable amount of noise can be described as the sound of a refrigerator or quiet conversation. There are some exceptions, such as train horns, emergency vehicles, construction activity and leaf blowers. Otherwise if the noise level exceeds these standards you should file a complaint. Please note, noise complaints must be made at the time of the loud noise. Complaints made after-the-fact can not be verified and therefore will not be investigated.
There are some exceptions, such as train horns, emergency vehicles, construction activity and leaf blowers.
Otherwise if the noise level exceeds these standards you should file a complaint. Please note, noise complaints must be made at the time of the loud noise. Complaints made after-the-fact can not be verified and therefore will not be investigated.
Depending on the type of noise and the time of day, noise complaints may be investigated by Broward Sherriff’s Organization (BSO), Code Compliance, or the Animal Control Division.
On this page common noise complaints are listed along with the staff or agency to contact
Loud Music
Please call the BSO nonemergency number at 954‐764‐4357 (HELP) for complaints about loud music, including radios and live music. The noise complaint must be made at the time you hear the loud noise.While an anonymous complaint will be investigated, you will be required to provide your name and contact information in order for BSO to prosecute the violator.
Loud Voices and Similar Disruptions
While loud voices can be very disruptive, it is very challenging for the City to prevent. When a complaint is received, Code Compliance or BSO will investigate and attempt to minimize future disturbances. Please call the City’s Code Compliance Division at (954)786-4361 for complaints about loud voices during the day. Please call the BSO nonemergency number at 954‐764‐4357 (HELP) for complaints about loud voices heard after 6:00 p.m. While an anonymous complaint will be investigated, you will be required to provide your name and contact information in order for BSO to prosecute the violator.
Barking Dogs
Please call the City’s Animal Control Division at 954-786-4027. You will be prompted to leave a voice mail message and the officer will call you back. They investigate complaints between 6:30 a.m. to 6:30 p.m. (7 days a week). If you are experiencing a barking dog after these hours, you should still call the Animal Control Division at 954-786-4027 and they will discuss with you how they can assist. While an anonymous complaint will be investigated, you will be required to provide your name and contact information in order for the City to prosecute the violator.
House Alarms
Please call 911 because a business or residence may be having a fire or break-in.
Car Alarms
Please call 911 because a car may be vandalized, stolen, or being broken into.
Construction
Construction activity is only allowed between the hours of 8:00 a.m. and 11:00 p.m. Pile driving is only permitted between 9:00 a.m. and 5:30 p.m. If construction activity occurs outside of these hours, Please call the City’s Code Compliance Division at 954.786.4361. They will investigate the construction noise the following day.
Leaf blowers and Lawn Equipment
Lawn mowers, edgers, trimmers, blowers and power-driven hedge shears are only allowed to be operated between the hours of 8:00 a.m. and 9:00 p.m. If activity occurs outside of these hours, Please call the City’s Code Compliance Division at 954.786.4361. They will investigate the lawn mowing activity the following day.
